KINETIC BAND SYSTEM

Shipping policy:

At Tremayne Dortch, we understand that once you’ve committed to the grind, you want your gear. We are dedicated to getting your elite performance apparel and equipment to your door as efficiently as possible.

Order Processing

We take pride in our precision. Please allow 24 hours for our team to process and pack your order before it is dispatched for shipping. Orders placed on weekends or holidays will be processed the following business day.

Shipping Rates & Delivery

• Orders Over $99 USD: We reward your commitment. All domestic orders totaling $99 or more qualify for FREE Standard Shipping.
• Orders Under $99 USD: Flat-rate shipping will be calculated at checkout based on your delivery location.

Tracking Your Progress

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. Use this to follow your gear from our facility to your doorstep.

Domestic Shipping: We ship to all 50 states via reliable carriers (UPS, FedEx, USPS).

Return Policy:

At Tremayne Dortch, we stand behind the discipline and quality woven into every garment. If your gear isn't meeting your standards, we’ll make it right.

30-Day "No Questions Asked" Guarantee.

We offer a 30-day return window from the date of delivery. Whether it’s the fit, the feel, or you’ve simply changed your mind—if you aren’t 100% satisfied, you can return your items for a full refund of the purchase price.

The Conditions

To maintain the high standards of our community, all returns must meet the following criteria:

• Items must be in original, unworn, and unwashed condition.
• All original tags and packaging must be intact.
• Free from any odors, pet hair, or stains (chalk, deodorant, etc.).

Return Shipping Options

To keep our premium pricing accessible for all athletes, customers are responsible for the cost of return shipping. You have two ways to send your gear back:

1. Self-Ship: Use the carrier of your choice to send your package to our return center. We recommend a trackable service, as we are not responsible for items lost in transit.
2. Pre-Paid Label (Convenience Option): We can provide a pre-paid return shipping label for a fee. This fee will be simply deducted from your final refund amount, saving you a trip to the post office counter.

How to Start a Return

1. Email Us: Contact our support team at contact@duonamic.com with your Order Number and let us know if you would like a pre-paid label.
2. Pack It Up: Securely package your items in their original packaging.
3. Get Paid: Once we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.